# Refund Policy > The Global edition uses Creem and the CN desktop website uses Alipay. Confirm the product and price after sign-in. Subscriptions last 30 days and renew manually, without automatic charges. Source: https://loomworld.ai/legal/refund Version: 2026-10-03 · Applies to paid services of Loomworld. This policy is an integral part of the Terms of Service and takes effect alongside the Terms of Service and Privacy Policy. This is the English text of the Global edition and translates the Chinese Refund Policy of the same date clause for clause. **The Chinese version is the authoritative text; where the two differ, the Chinese version prevails.** ## 1. Scope 1.1 This policy applies to **Credit packs and fixed 30-day subscriptions** actually paid for through official Product channels. Global uses Creem; the CN desktop website uses Alipay. Subscriptions are paid once and renewed manually, without automatic charges. 1.2 **Trial Credits, promotional Credits and referral reward Credits are not paid consideration. This policy does not apply to them: they are non-refundable, non-cashable and non-transferable.** 1.3 The payment channel's published rules and legally required refund protections also apply. Check the actual channel and order in your account centre; do not purchase through unofficial links or resellers. ## 2. Refund Grounds ### 2.1 Cooling-off refund Within **7 days** of a successful payment you may apply for a full refund if **all** of the following hold: - the Credits from that order have **never been used** (no consumption or settlement, and no reservation in flight); - the order has not been affected by action taken for a breach of the Terms of Service; - the account is free of risk patterns such as multi-account abuse or fraud. **If any Credit has been consumed or is reserved, the service is treated as actually used and the full cooling-off refund no longer applies.** You may still apply for a partial refund under 2.2. ### 2.2 Material service failure Where core services (cloud project sync and AI capability) are **wholly unusable** for a substantial period for reasons attributable to us, then on your application and after we verify it, we refund pro rata against the **unconsumed paid Credits** of the affected order. Ordinary single-task failures, individual feature fluctuation, or interruption from third-party causes are handled by returning that task's reserved Credits and do not engage this clause. ### 2.3 Billing errors On double charges, wrong amounts or similar billing errors, we refund the overcharged amount in full once verified, without requiring you to evidence beyond what is necessary. ## 3. Credit Recovery and Settlement 3.1 **Pro rata basis**: a partial Credit-pack refund is calculated as (unconsumed paid Credits of that order ÷ total paid Credits of that order) × amount actually paid. Granted and referral Credits are excluded from both the calculation and the refund amount. **Fixed-term subscriptions are currently refunded as whole orders; a successful refund revokes that term and recovers its Credits. Future terms do not grant Credits early, and refunding one term does not shift other scheduled terms.** Material failures and billing errors are reviewed under Section 2; legally required remedies are unaffected by this processing method. 3.2 **Credit recovery**: when a refund is granted, the unconsumed Credits under that order are frozen and recovered, **and promotional and referral reward Credits triggered by that order (for example the grant made to the referrer on first genuine payment) are recovered with it**. 3.3 **Deficit offset**: if your account carries a negative balance (advanced for a billing anomaly), recovered Credits offset the deficit before any refund, and you must make up any shortfall. 3.4 **Expired Credits**: Credits already past expiry are void, do not enter the calculation, and are not a basis for a refund. 3.5 **Ledger basis**: refund amounts, recovered Credits and the server-side ledger govern. Only a `succeeded` refund moves actual funds and deducts Credits; a refund that is applied for, in progress, failed or cancelled does not affect your normal use of Credits (except any already frozen). ## 4. Refunds We May Decline A refund application may be declined where: - the order's Credits are wholly or partly consumed and neither 2.2 nor 2.3 applies; - the 7-day cooling-off period has passed with no material service failure or billing error; - the account was banned, restricted or terminated for breaching the Terms of Service and the breach relates to the paid conduct; - you granted yourself promotional entitlements through multiple accounts, false identity or other means and then applied for a refund, or engaged in fraud or Credit farming; - other circumstances where the law permits a refund to be declined. **Where service is terminated for your material breach, unconsumed Credits are in principle not refundable**, save where mandatory law provides otherwise. ## 5. Applying and Processing Apply through **billing@loomworld.ai**, published in the official website footer, with your account market, order ID and reason. Do not send passwords, verification codes or payment keys. Check order status in your account centre. Support verifies the channel and server ledger before processing; eligible refunds return to the original payment method. An application in progress is not a successful refund, and arrival time follows Alipay or Creem's processing. Subscription entitlements are revoked only after confirmed successful refund; future terms may also be submitted for review. ## 6. Payments by Minors **The Product is not available to minors at this stage.** If a guardian finds that a minor paid by impersonating an adult account without the guardian's consent, contact us through the published channel; we will handle the related order lawfully once verified. ## 7. Updates and Disputes 7.1 We may update this policy as the law allows and will mark its version date; material changes are flagged in the Product. An update does not change how an application accepted before the update is handled — that follows the policy in force when it was accepted. 7.2 Refund disputes should first be negotiated in good faith; failing that, Section 14 of the Terms of Service applies (mainland Chinese law, and the competent court at the Operator's place of business). ## 8. Contact - Operator: Taiyuan Daxigan Culture Media Co., Ltd. (太原大喜感文化传媒有限公司) - Website filing number: 晋ICP备2026013615号 - Official website: loomworld.ai (Global edition) / loomworld.cn (CN edition) - Refund applications and enquiries: the order records in the account centre, and the channel published on the official website's Contact page.